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Developing an Interactive Chatbot in Amazon Lex

Olivia Liddell

Use Case: Over the Moon Bakery

Over the Moon Bakery is a small business that is currently using AWS Lightsail to host their WordPress website.

Problem: Staff are spending a lot of time answering requests via phone and email.

The bakery owners are hoping to improve staff workflows and also make the website more engaging for visitors.

AWS Services I Explored

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Amazon Lex

Creating and customizing the chatbot.

Amazon Lightsail

Creating and hosting the WordPress site.

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AWS IAM

Managing user access across all of AWS.

Amazon Cognito

Managing permissions and users for mobile and web applications.

AWS Amplify

Deploying the chatbot as a web application.

AWS SDK for JavaScript

Accessing AWS services from JavaScript code running in the browser.

My Approach to Curriculum Development
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Start with the bigger picture, and then focus in on smaller goals.

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Use backwards design: The learning approach should be driven by the objectives.

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Create assessments that are directly tied to the learning objectives.

Create learning experiences that are engaging and relevant.

Post-Assessment

Resources

Starting Points for Learning Objectives:

AWS Machine Learning and Mobile Blog Posts:

Tutorials:

Thank you!